HEALTH IN HANDS SPA CANCELLATION POLICY:
Your appointments are very important and are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations and rescheduling.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel/reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, if there is a no-show or 24 hours rescheduling/cancellation notice given before your appointment then a Cancellation Fee will apply.
- **Less than 24 hour notice will result in a charge 100% of the reserved service amount. “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel at least 4 hours or more before appointment time or will result in a charge equal to 100% of the reserved service amount.
- Promotional packages and/or Multiple services already bought and not cancelled 24 hours in advance will be charged 100% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving everyone. Health in Hands Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
Please arrive to your appointment at least 10 minutes prior to the scheduled time. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. Please allow yourself enough time to also look for parking.
LATE ARRIVAL POLICY:
All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a client is more than 15 minutes late, treatment will still be given but only for the remainder of the session and client will still be responsible for the full amount.
We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment.
As a courtesy, we will call, text or email and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
**Due to COVID-19, if you feel ill on the day of your session, there is no penalty for canceling your appointment. Massage is not advised if you have any symptoms of illness.